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Price Match Policy

Price Match Policy

Retail Competitors - Stores

If you find a lower price on an identical brand and model number, currently available for sale at a local competitor's store, Zen Electronics will match that price. Documentation may be required.  The local retailer must also be an "authorized reseller" for the product you are trying to price match.

Retail Competitors - Online

If you find a lower online price (including any costs for shipping and handling) on an identical brand and model number and the item is currently available for sale and delivery in your area, Zen Electronics will match the price of the merchandise.  The online retailer must also be an "authorized" reseller for the product you are trying to price match.  Additionally, the product must also be "authorized" by the manufacturer for online sales.

Price Protection Policy

Buy with confidence from Zen Electronics. If an item you've purchased from Zen Electronics goes on sale for a lower price within 14 days of your purchase, Zen Electronics will refund the difference. All Price Match rules and exclusions apply including no Price Protection adjustments between Thanksgiving Day and the Monday after Thanksgiving.

To claim a Price Protection Policy adjustment call or email Zen Electronics directly. You will be given a refund for the difference of the original selling price and the current advertised/reduced price. Clearance merchandise and conditional Special Offers do not qualify for Price Protection Policy adjustments.

Exclusions

Zen Electronics will not price match competitor's items that are limited in quantity, offered for sale for less than six hours during a day or door busters. Zen Electronics will not price match items offered for sale Thanksgiving Day through the Monday after Thanksgiving, bonus or free offers, special offers, online-only offers, bundled offers, rebates, any special financing offers, coupons, protection agreements, clearance or closeout prices, or prices on used, damaged, returned, open box or display merchandise. Zen Electronics will not price match services (including, but not limited to, delivery, installation, and assembly), parts, digital services. Zen Electronics will not match typographical errors or competitor's prices that result from a price match.

Additionally, manufacturer instant rebates or package bundles are not eligible for price protection, as these promotions are available to new purchases only - within the specified promotional time frame. These special offers will not be honored outside of their promotional periods.



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